Den Bosch
Full-time

Customer service representative

The phone rings, a new e-mail arrives and via WhatsApp a customer asks a question about a delivery. For you, this is not stress, but exactly what makes your workday interesting. In this versatile position you are the link between customer, supplier and internal departments. Do you get energy from customer contact, solving complex service questions and a dynamic work environment? Then this is your chance.

Location

Den Bosch

Sector

Wholesale

Employment type

Full-time

What will you do?

As a Customer Service Representative, you will be the first point of contact for customers who contact you by phone, email, chat or WhatsApp. You handle a variety of questions and actively think about solutions. You also manage service files, maintain contact with suppliers and are responsible for handling warranty claims. You like to get to grips with complex situations and know how to structure their handling.

Your working days start at 08:30 and end around 17:00. In this position, no day is the same: from quick questions about delivery times to the careful handling of returns, you will make sure everything is taken care of down to the last detail.

The offer

What to expect.

An energetic team where collaboration is key;
Good supervision and plenty of development opportunities through an in-house training platform;
Prospect of permanent employment;
Salary appropriate to knowledge and experience;
25 vacation days (based on full-time) and possibility of additional;
Pension and bicycle plan;
Travel allowance of €0.23 per km (max. 40 km one way);
Daily fresh fruit in the office and fun Friday afternoon drinks;
High staff discount on plumbing and bathroom items;
Regularly organized lunches and parties that provide a nice working atmosphere.

Job requirements

What do you bring?

Experience as a customer service representative;
Customer-friendly and commercial attitude;
Excellent command of the Dutch language both verbally and in writing;
Flexibly available, including Saturdays;
Available for 24 to 40 hours per week;
Experience with Windows, Office and Internet applications;
Independent, stress-resistant and solution-oriented;
Very precise in your work;
Affinity for online sales is a plus.

The company

This organization is a leading player within the plumbing industry, with an extensive range available both online and in multiple showrooms in the Netherlands and Belgium. The customer service team is based in Rosmalen and is a close-knit group of professionals who work daily to achieve optimal customer satisfaction. Within this team there is not only hard work, but also room for humor and personal development. The lines of communication with other departments such as logistics, finance and marketing are short, giving you a dynamic and committed working environment.

Apply here!

Apply easily by leaving your details and optionally adding your CV and motivation:

At Job Invest, everyone is welcome. We believe in equal opportunity for all and everyone is invited to respond to our job postings. We do not discriminate on the basis of age, gender, sexual orientation, ethnicity, religion or any other grounds. We strive to create an inclusive workplace where everyone feels respected and valued.

Step 1: Applying

¡Sí, hemos recibido tu solicitud! Nos pondremos en contacto contigo pronto, por teléfono o correo.

STEP 2: Introduction

We schedule an introductory meeting via Teams or at our office to get to know each other better.

STEP 3: The right match

We find out which job truly suits you and discuss the options together.

STEP 4: Getting to know company

Once excited, you go for an interview with the employer to see if it's a complete fit.

STEP 5: First day of work

Both enthusiastic? Then we will sign the contract and you will start at your new job!

STEP 6: We’re here for you

Even after you start your new job, we stay involved. If you have questions or run into anything, you can always reach out to us.

Contact Raul de Gouw